If you've been following and watching me on social media you may have noticed the videos I've posted with content to support you, especially during the COVID-19 crisis. Beginning the week of April 6, I'll begin the release of weekly…
It will be a real tragedy if you fail to learn the lessons that come in leading your business through the unprecedented challenges of the COVID-19 crisis. Though the immediate situation seems uncertain and overwhelming, it can have long-term positive…
Does your organization: "Hummm" like a finely tuned machine and create the standards for your competition? Skillfully meet the challenging realities of volatility, uncertainty, complexity, and ambiguity in our global economy? Respond to change and disruption as a rule rather…
When speaking to customers, colleagues, or competitors, would you be happy to describe your business, products, services, or leadership as “good enough?” I doubt it. In today’s volatile, uncertain, complex, and ambiguous business environment, “good enough” won’t cut it. I…
No matter when you do it, it’s helpful to periodically take stock of what’s happened in the past, learn from it, and make a fresh start. I always discover things of which I am proud and things for which I…
The popular word for it is “overwhelm.” It’s when you feel like you have too much to do in the time you have to do it. You work hard all day, sometimes not sure exactly what you accomplished. You leave…
At True Course, we serve a unique group of business owners and professionals who want to thrive in their relationship to self, others, and their work. Yes, thrive, not just survive. We help them manage the increasing demands on their time, attention,…
Whether you have one or 500 employees, I’ll bet you hired those people to do the work with the same enthusiasm and commitment that you bring to it. You assume they will and are doing so and no news is…
For individuals and organizations looking for robust, practical, solid, results-driven solutions with no gimmicks or simplistic formulas, here are the latest offerings from True Course. Be sure to take advantage of free downloads and assessments by clicking the Read More…
I am developing the curriculum and facilitating learning for the inaugural Customer Experience Academy of Alliance Bank of Central Texas in Waco. The Academy is a 12-month experience with the theme, “Innovating, Inspiring, Energizing Exceptional Customer Experience.” The initial results…
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