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You’ve heard it. Two things are sure – death and taxes. I’ll add one more – change. Change is sure. There will be changes at work, at home, at church, in the state and the nation. Some changes you choose,…

The breadth and depth of our offerings to organizations and individuals is always growing. We want to introduce you to opportunities for individuals and business we are now offering.   To explore these more and how they can impact you or…

I am developing the curriculum and facilitating learning for the inaugural Customer Experience Academy of Alliance Bank of Central Texas in Waco. The Academy is a 12-month experience with the theme, “Innovating, Inspiring, Energizing Exceptional Customer Experience.” The initial results…

Whether you have one or 500 employees, I’ll bet you hired those people to do the work with the same enthusiasm and commitment that you bring to it.  You assume they will and are doing so and no news is…

Your managers are great technicians and great people.  You want them to do an excellent job of management that creates a culture of engagement and success.  But, for some reason, those excellent technicians are falling short as managers.  What’s blocking…

Supports stress reduction. Many tools and techniques of professional coaching are scientifically proven to reduce stress. When we are stressed, it is much more difficult to have empathy, think creatively, control impulses, and make effective plans. Stress reduction through coaching…

If you've been following and watching me on social media you may have noticed the videos I've posted with content to support you, especially during the COVID-19 crisis. Beginning the week of April 6, I'll begin the release of weekly…

It will be a real tragedy if you fail to learn the lessons that come in leading your business through the unprecedented challenges of the COVID-19 crisis. Though the immediate situation seems uncertain and overwhelming, it can have long-term positive…

Does your organization: "Hummm" like a finely tuned machine and create the standards for your competition? Skillfully meet the challenging realities of volatility, uncertainty, complexity, and ambiguity in our global economy? Respond to change and disruption as a rule rather…

When speaking to customers, colleagues, or competitors, would you be happy to describe your business, products, services, or leadership as “good enough?” I doubt it. In today’s volatile, uncertain, complex, and ambiguous business environment, “good enough” won’t cut it. I…